What to Expect From Your Volkswagen Service in Lee’s Summit, MO
Welcome to Volkswagen Service Center!
We strive to deliver superior service so your vehicle performs at its peak. From major repairs to warranty service to diagnostics, our accomplished team is ready to help. Here's an outline of what you can anticipate during your service reservation:
Schedule Service
Preparing for your Reservation
Preparing for your reservation is key to a hassle-free experience. Follow these steps to get ready:
- Service Reservation: Choose the way you want to book your reservation. Use our handy online service scheduler or, for a more personalized touch, drop by or call our Service Advisors.
- Documentation Matters: It may be beneficial to bring all necessary documentation, such as your vehicle's service history and warranty details. This is especially important if you're a first-time visitor or if it's been a while since your last visit.
- Think About Transport: As these repair services may take some time, we recommend you consider organizing alternative transportation during your visit.
- Time Frame: Bear in mind that in-depth repairs, warranty service, and diagnostics may take anywhere from a couple hours to several days to complete. Your understanding and patience are greatly appreciated.
Arriving at the Dealership
Upon reaching our dealership, follow these steps for your service reservation:
- Consultation: Our friendly Service Advisors will guide you through your reservation’s check-in procedure, understand your needs, and suggest next steps.
- On-Site Transportation: We offer courtesy shuttle service within a 10-mile range if you have not arranged for alternative transportation. Though Volkswagen of America DOES NOT provide loaner vehicles, we do have a limited supply of Service Rental cars available for rent. Certain warranty repairs may qualify for VW-funded rentals, so make sure to check with your Service Advisor for eligibility.
During Service
Once your vehicle is in our care, our expert technicians will diligently work to meet your vehicle’s needs. Here’s what you can expect during service:
- Diagnostics: Our skilled technicians will conduct an exhaustive diagnostic check, getting to the bottom of any issues.
- Repair: We strive to finish repairs on the same day by trying to have 85% availability on the parts we use. There might be times when certain parts are on backorder, resulting in extended wait times. If this is the case, we depend on the manufacturer to deliver them, and we will keep you updated on the progress. It’s not unusual for vehicles with backordered parts to require 2-3 visits for complete repairs.
- Updates: Our team will ensure regular communications, updating you on your vehicle's status, delays, or additional service requirements. We appreciate your understanding that some complex issues may call for multiple servicing visits.
Rapid Processing Time
We value your confidence in Volkswagen Service Center for your repair and service requirements. Our mission is to deliver fantastic service which gets you safely back on the road. Should you have any doubts or concerns during your visit, feel free to consult our team anytime. Get in touch with us today to book your service reservation or to learn more. We can't wait to serve you.
